Dispatcher
We are currently looking to fill a Dispatcher position with an alarm company in Broken Arrow. The Dispatcher will be responsible for coordinating technicians, communicating with customers, and supporting day-to-day office and dispatch operations.
Job Description
Schedule: Monday–Friday, 7:00AM - 3:00PM or 3:00 PM–11:00 PM
Starting Pay: $15.00/hr
The ideal candidate will be dependable, organized, detail-oriented, and comfortable managing multiple priorities at once. Previous dispatch experience is preferred, along with strong customer service skills and the ability to communicate effectively with both customers and technicians.
Responsibilities
Coordinate the timely and accurate dispatch of technicians
Provide excellent service and communication to customers
Ensure technicians meet company requirements prior to dispatch
Answer incoming phone calls and make outbound calls
Assist with business solicitation efforts
Maintain and archive documents
Collect payments as needed
Monitor incoming documents and communications
Prepare and print reports as needed
Assist with vendor relationships
Perform additional administrative and dispatch duties as needed
Requirements / Qualifications
2+ years of dispatch experience preferred
At least 1 year of customer service experience
High school diploma or GED preferred
Strong customer service and communication skills
Excellent attention to detail and time management
Computer proficiency, including Microsoft Office
Ability to operate standard office equipment
Knowledge of local geographical areas and ability to read maps
Ability to work occasional overtime as needed
Bilingual is a plus