Operations Systems Lead

A growing nonprofit specialty coffee company with several café locations, a mobile coffee trailer, and an in-house roastery is hiring an Operations Systems Lead. This person will manage our technology, digital infrastructure, and data operations, and will also support the café floor and roastery directly. This is not a desk-only IT role. You'll know how a shift runs, how a roast gets logged, and how inventory moves from green coffee to the cup. You'll use that knowledge to build systems that work for the people who use them.

You'll plan and build systems, train staff, cover the floor when we're short, help with roast production, and advise leadership on technology decisions as we grow.

• Run our platforms: Own and maintain POS, Google Workspace, Slack, inventory, roast-tracking, CRM/donor, scheduling, and reporting tools across all locations.
• Build reporting: Create dashboards and automated reports on sales, labor, inventory, production, waste, shrinkage, and roasting output.
• Manage inventory systems: Set up and improve tracking for café products, retail, consumables, and green coffee, including par levels, FIFO, reorder alerts, and inventory counts.
• Protect our data: Set and enforce standards for data entry, access controls, backups, passwords, and cybersecurity.
• Manage vendors: Act as the main contact for technology and equipment vendors. Track contracts and renewals, coordinate repairs, and recommend what to buy or replace.
• Provide support: Handle first-line troubleshooting for POS, connectivity, networked devices, and roastery systems, and escalate when needed.
• Support the roastery: Maintain digital roast logs, batch tracking, lot records, production planning, maintenance and cleaning logs, and quality data.
• Train staff: Write SOPs and user guides, and lead onboarding and ongoing training on all systems.
• Work operations: Help during peak periods, cover staffing gaps, assist with espresso calibration and bar workflow, take part in cuppings and QA reviews, and provide backup roasting support within established profiles.
• Advise leadership: Present technology updates, risks, data trends, and investment recommendations to senior leadership and, when appropriate, the Board.

• 3+ years in technology administration, systems management, operations, data management, or a related field.
• Proficiency with Google Workspace, Slack, cloud applications, and POS, inventory, or scheduling software.
• Proven experience building dashboards, reports, inventory systems, workflows, or system integrations.
• Strong communication skills, including explaining technical topics to nontechnical staff and leading training.
• Strong problem-solving, organization, and project-management skills across multiple locations.
• A County Food Handler's Permit, or the ability to get one within 30 days of hire.
• A flexible schedule, including occasional early mornings, evenings, and weekends, plus travel between locations.
• A real commitment to a mission-driven, service-focused organization.

Preferred

• Experience in nonprofits, cafés, hospitality, retail, or small business.
• Toast POS experience.
• Barista experience, espresso calibration, specialty coffee or roasting knowledge, or roast-tracking software experience.
• ServSafe Food Protection Manager certification.
• Certifications in Google Workspace, data analytics, cybersecurity, CRM platforms, or project management.

Physical Requirements

• Stand and walk for up to 6–8 hours, and also work seated for long periods.
• Bend, reach, kneel, push, and pull.
• Lift up to 50 lbs on your own, and move up to 50 lbs with equipment or a team lift.
• Use computers, POS systems, mobile devices, and café and roastery equipment.
• Reasonable accommodations are available to qualified individuals with disabilities.

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